Terms of Service
These Terms cover your use of Penquote, including this website, free sample estimates, and the paid founding pilot. These Terms are an agreement between you (the person or business using Penquote, “you”) and Rippy Productions (“Rippy Productions”, “we”, “us”), the maker of Penquote, 1401 Doug Baker Blvd, Ste 107 #735, Birmingham, AL 35242. By requesting sample estimates or buying a pilot, you agree to these Terms and to our Privacy Policy.
1. What Penquote does
Penquote prepares draft estimates from the pricing rules, templates and example enquiries you give us. Drafts are written with AI software. Nothing is sent to your customers unless you approve it, and you decide what is ready to send.
Drafts are drafts. You set your prices and you are responsible for reviewing every estimate, including prices, scope and terms, before you use or send it. If a job falls outside your rules or details are missing, the draft flags it for your review.
2. Free sample estimates
Sample estimates are free and carry no commitment. Please remove your customers’ names and contact details before you send us any enquiry or estimate.
3. Founding pilot: price and billing
- Setup: a one-time founding setup fee of $375, offered to the first five customers.
- Monthly plan: after setup, $200 per month. The monthly plan renews each month until you cancel.
- Founding price lock: If you are one of the first five founding pilot customers, your monthly price stays at $200 for 12 months from your first monthly charge, as long as your plan stays active. If you cancel, the lock ends. After the 12 months, we may change the price; we’ll email you at least 30 days before any increase takes effect, and you can cancel before then. The monthly plan starts when your setup is complete; we’ll email you the start date before the first monthly charge.
- Each plan includes 1 enquiry stream, 1 template and up to 150 drafts per billing month. If you go over 150 drafts in a month, we'll email you first. Extra drafts cost $1 each, or you can move to a larger plan. We won't charge for extra drafts until you agree by email, and you can cancel instead. Any change to these limits takes 30 days' email notice. Usage charges are separate from the founding price lock, which covers only the $200 monthly price.
- Cancel anytime: email sales@rippyproductions.com to cancel. Cancelling stops future monthly charges. There are no refunds for past months.
Payments are processed by Stripe. We don’t receive or store your full card number.
4. Setup fee refund
The $375 setup fee is refunded in full if you ask within 14 days of your payment date and before we deliver the first estimate built under your paid pilot (free sample estimates don’t count). After that, the setup fee is not refundable. To request a refund, email sales@rippyproductions.com from the address you paid with. We issue approved refunds within 5 business days to your original payment method; your bank may take 5–10 more business days to show it. Monthly charges are not refunded for past months.
5. Your content
You keep ownership of the enquiries, estimates, templates and pricing information you send us (“your content”). You give us permission to use your content only to produce your drafts and provide the service to you. You confirm you have the right to share it with us, and you agree to remove your customers’ names and contact details before sending. See our Privacy Policy for how we handle data.
6. Acceptable use
Don’t send us content you don’t have the right to share, or use Penquote for anything unlawful or deceptive.
7. No warranty
Drafts are prepared with AI software and may contain errors. We provide Penquote “as is”. We don’t promise any particular result, turnaround time, or number of jobs won.
8. Limitation of liability
To the extent the law allows, we are not liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from your use of Penquote or of any draft you choose to send. Our total liability for any claim relating to Penquote is limited to the amount you paid us in the 12 months before the claim.
9. Disputes
Contact us first. If you have a problem with Penquote, email sales@rippyproductions.com with a description. We’ll try to resolve it informally within 30 days. Please try this before starting any formal claim.
Small claims. You or we may bring an individual claim in small claims court if it qualifies.
Governing law and venue. These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law rules. Any claim not brought in small claims court will be brought in the state or federal courts located in Shelby County, Alabama, unless the law where you live gives you the right to bring it there.
Your rights. Nothing in these Terms limits any rights you have under laws that can’t be waived by contract.
10. Changes
If we change these Terms, we’ll post the new version here with a new effective date. If you have an active plan, we’ll email you before a material change takes effect.
11. Contact
Rippy Productions, 1401 Doug Baker Blvd, Ste 107 #735, Birmingham, AL 35242 · sales@rippyproductions.com